Business Phone Systems

We deploy and manage on-premise PBX systems built for your business. Lines from just $15/month with enterprise features that hosted VoIP providers charge $25-45/user for. Your phone system, fully customized to how your business actually works.

Auto-Attendant & IVR — Professional digital receptionist greets callers and routes them with keypad menus. Multi-level IVRs, time-based routing, and holiday schedules — all fully customizable.

Call Queues & Ring Groups — Route incoming calls to teams of agents with configurable ring strategies, queue callbacks, hold music, and overflow rules. No caller left waiting.

SIP Trunking — Replace expensive phone lines with SIP trunks over your internet connection. Keep your existing numbers, pay a fraction of the cost, and scale lines instantly as you grow.

Voicemail-to-Email & Call Recording — Voicemails delivered as audio attachments to your inbox. Automatic call recording with archival for compliance, training, and dispute resolution.

Softphone & Mobile Apps — Desktop and mobile softphone apps let your team make and receive business calls from anywhere using their business number — no desk phone required.

Our PBX vs Hosted VoIP

Feature	Hosted VoIP	Our PBX
Per-Line Cost	$25-45/user/mo	From $15/line
Extensions	Limited by plan	Unlimited
Customization	Template-based	Fully custom
Call Recording	Premium add-on	Built-in
IVR Levels	1-2 tiers	Unlimited
Local Support	Call centre	BC & Alberta

Save up to 60% on your phone bill while getting more features and flexibility.

Grandstream Phones & Hardware

We pair our PBX platform with Grandstream's enterprise IP phones for seamless integration. Cloud-managed auto-provisioning means phones configure themselves right out of the box — plug in, power on, and start making calls. No manual setup, no headaches.

Auto-Provisioning via GDMS — Grandstream's cloud Device Management System auto-configures phones when connected. Ship a phone to a remote employee's home, they plug it in, and it just works — extension, contacts, speed dials all pre-loaded.

Grandstream Wave Softphone — Free mobile app for iOS and Android lets your team make and receive calls on their business number from anywhere — perfect for remote and hybrid teams.

Conference Rooms & Paging — Multi-party conference bridges with PIN protection, overhead paging and intercom, and fax-to-email — all built into the same system.

Built-in VPN for Remote Phones — Grandstream phones include OpenVPN clients for secure remote connections. Your remote workers get the same call quality and features as if they were sitting in the office.

Centralized Device Management — Manage and provision every phone across all your locations from one cloud dashboard. Push firmware updates, change settings, and deploy new devices without visiting each desk.

Sample Call Analytics Dashboard

2,400

calls per month

Inbound, outbound, and internal calls tracked automatically

12s

average hold time

Smart routing and ring groups keep wait times minimal

94%

first-call resolution

Callers reach the right person the first time with intelligent routing

4.8

customer satisfaction (out of 5)

Post-call surveys capture real-time customer feedback

Every call is data. Know your peak hours, busiest agents, and longest wait times so you can staff smarter.

Call Analytics & Reporting

Built-in reporting and call recording give you real-time visibility into call volumes, hold times, missed calls, and agent performance — over 200 unique metrics to make data-driven decisions about staffing, training, and customer service.

Real-Time Dashboards & Wallboards — Live call board showing active calls, queue depths, agent availability, and wait times. Queue Wallboard module displays real-time stats on lobby or call center screens.

Call Recording & Transcription — Automatically record calls for training, compliance, and dispute resolution. AI-powered transcription makes every conversation searchable.

Performance Reports — Weekly and monthly reports on call volume trends, peak hours, missed-call rates, and per-agent metrics. Delivered to your inbox automatically.

Queue Analytics — Measure and optimize call queue performance with metrics like average wait time, abandonment rate, and service level agreements. Identify bottlenecks before customers notice.

Industry-Specific VoIP Solutions

Every industry has unique communication needs. We configure phone systems tailored to how your business actually operates.

Healthcare

HIPAA-compliant voice and video systems designed for clinics, dental offices, and healthcare providers with strict privacy requirements.

HIPAA-compliant encrypted calls
Automated patient reminders
After-hours routing & on-call

Legal

Secure communications for law firms with automatic call recording, client confidentiality features, and multi-party conferencing.

Automatic call recording & archival
Client confidentiality controls
Conference bridging for depositions

Retail

Multi-location phone management with centralized control, holiday scheduling, and customer service queue optimization.

Multi-location routing & overflow
Holiday & seasonal hour scheduling
Customer service queue optimization

Construction

Mobile-first phone systems built for teams in the field with reliable field-to-office communication and rugged handset options.

Mobile-first softphone apps
Field-to-office seamless handoff
Rugged IP handsets for job sites

Common Questions

Everything you need to know about switching to VoIP. Still have questions? We are happy to walk you through it.

Can I keep my existing phone numbers?

Yes. Number porting is a standard part of every deployment. We handle the entire process through our SIP trunk provider, transferring your existing numbers to the new system. Porting typically takes 5-10 business days, and we set up temporary call forwarding so you never miss a call during the transition. Local numbers, toll-free numbers, and fax numbers can all be ported.

What internet speed do I need for VoIP?

Each SIP call uses approximately 85-100 Kbps of bandwidth. For a typical office with 10 simultaneous calls, you need about 1 Mbps of dedicated upload speed. Most business internet connections handle this easily. We perform a network assessment before deployment, configure Quality of Service (QoS) rules on your switches and firewall to prioritize voice traffic, and set up dedicated VLANs for phone traffic to ensure crystal-clear call quality.

What happens during a power outage or internet failure?

Our PBX systems have built-in failover capabilities. If your office loses internet, calls automatically route to mobile devices via the Grandstream Wave softphone app, forward to an alternate location, or go to voicemail. Your team can continue making calls from their smartphones over cellular data using their business number. We deploy a UPS (battery backup) with every installation to keep your PBX and network gear running through brief power outages, and configure SIP trunk failover rules for extended outages.

How long does it take to set up a new VoIP system?

A typical deployment takes 2-4 weeks from start to finish. Week one covers discovery and design — we map out your call flows, auto-attendant menus, and extension assignments. Week two is system configuration and testing. Week three includes number porting and user training. We go live with a parallel run period where both old and new systems are active. For smaller businesses with under 10 users, we can often complete the entire process in under two weeks.

Do I need to buy new desk phones?

Not necessarily. Many teams use the Grandstream Wave softphone app on their smartphones instead of physical desk phones, and that approach works well for remote and hybrid teams. If you prefer desk phones, we supply and configure Grandstream IP handsets — from basic two-line models to full-colour touchscreen executive phones. Some existing SIP-compatible phones can be repurposed. We will assess your current hardware and recommend the most cost-effective approach — whether that is softphones, new handsets, or a mix of both.

Related Services

VoIP works best on a solid network with cloud integration.

VoIP & Communications